# Haveaspot Support

> Help centre for Haveaspot, a UK online booking platform for community venues (village halls, schools, sports and arts spaces). Guides for venues ("Spots") on listing, payments, cancellations and managing bookings, and for bookers on booking, fees, cancellations and disputes. Venues list free with no commission; bookers pay a small booking fee; payments run through Stripe.

Contact: hello@haveaspot.com. Main platform: https://haveaspot.com. About the company: https://about.haveaspot.com.

## For Bookers
- [Guides for Bookers](https://support.haveaspot.com/bookers/): Everything you need to know about finding, booking, and enjoying community spaces on Haveaspot.
- [When Can Haveaspot Suspend or Close My Account?](https://support.haveaspot.com/bookers/account-closure/account-suspension/): The circumstances under which Haveaspot may suspend or terminate your account and what happens to your bookings.
- [How Do I Delete My Account?](https://support.haveaspot.com/bookers/account-closure/delete-account/): How to close your Haveaspot account and what happens to your bookings when you do.
- [How Do I Keep My Account Secure?](https://support.haveaspot.com/bookers/account/account-security/): Tips on keeping your Haveaspot account safe and what to do if you suspect unauthorised access.
- [How Do I Create a Haveaspot Account?](https://support.haveaspot.com/bookers/account/create-account/): Learn how to register for a Haveaspot account and what you need to get started.
- [How Does the Booking Process Work?](https://support.haveaspot.com/bookers/booking/booking-process/): A step-by-step guide to finding, requesting, and confirming a booking on Haveaspot.
- [What Information Do I Need to Provide When Making a Booking Request?](https://support.haveaspot.com/bookers/booking/booking-request-information/): Guidance on what to include in your Booking Request and why accuracy matters.
- [What Are House Rules and Where Can I Find Them?](https://support.haveaspot.com/bookers/booking/house-rules/): Understanding Venue House Rules, where to find them, and your obligation to follow them.
- [Can a Venue Offer Me a Better Refund Than the Standard Policy?](https://support.haveaspot.com/bookers/cancellations/discretionary-refund/): Understanding discretionary refunds and when a Venue may choose to offer more than the standard terms.
- [What Is the 48-Hour Grace Period?](https://support.haveaspot.com/bookers/cancellations/grace-period/): How the accidental booking grace period works and when it applies.
- [How Do I Cancel a Booking?](https://support.haveaspot.com/bookers/cancellations/how-to-cancel/): Step-by-step guide to cancelling a confirmed booking on Haveaspot.
- [What Refund Will I Receive If I Cancel?](https://support.haveaspot.com/bookers/cancellations/refund-tiers/): A clear breakdown of Haveaspot's cancellation refund tiers based on notice given.
- [Can I Reschedule My Booking?](https://support.haveaspot.com/bookers/cancellations/reschedule/): How to request a date change for a confirmed booking and what happens next.
- [What Happens If the Venue Cancels My Booking?](https://support.haveaspot.com/bookers/cancellations/venue-cancels/): Your rights and what to expect if a Venue cancels your confirmed booking.
- [What Is Alternative Dispute Resolution (ADR)?](https://support.haveaspot.com/bookers/disputes/adr/): Understanding your right to use ADR as a consumer and how the process works.
- [Can I Book Directly With a Venue I Found on Haveaspot?](https://support.haveaspot.com/bookers/disputes/non-circumvention/): Why arranging bookings outside the Platform is not permitted and the consequences of doing so.
- [What Should I Do If There's a Problem With a Venue?](https://support.haveaspot.com/bookers/disputes/problem-with-venue/): How to handle issues with a venue, Haveaspot's role as an intermediary, and when to contact us.
- [How Does Payment Work — When Is My Card Charged?](https://support.haveaspot.com/bookers/fees-and-payments/payment-process/): Understanding the pre-authorisation hold and when payment is actually captured.
- [Who Processes My Payment?](https://support.haveaspot.com/bookers/fees-and-payments/stripe-payments/): How Stripe handles payments on Haveaspot and what this means for your card details.
- [Am I Responsible for Taxes on My Booking?](https://support.haveaspot.com/bookers/fees-and-payments/taxes/): Understanding VAT and tax responsibilities when booking through Haveaspot.
- [What Does the Total Fee Include?](https://support.haveaspot.com/bookers/fees-and-payments/total-fee/): A breakdown of the Total Fee you pay when making a booking on Haveaspot.
- [How Does Haveaspot Protect My Personal Data?](https://support.haveaspot.com/bookers/legal-and-policy/data-protection/): How Haveaspot collects, uses, and protects your personal information.
- [What Law Governs My Agreement With Haveaspot?](https://support.haveaspot.com/bookers/legal-and-policy/governing-law/): The legal framework that applies to your use of Haveaspot and your rights as a consumer or business.
- [How Will I Know if the Terms Change?](https://support.haveaspot.com/bookers/legal-and-policy/terms-changes/): How Haveaspot notifies you of changes to the Terms of Service and what those changes mean for your bookings.
- [What Counts as Damage and What Happens If I Cause It?](https://support.haveaspot.com/bookers/your-responsibilities/damage/): Understanding your liability for damage to a venue and what normal wear and tear means.
- [Am I Responsible for My Guests?](https://support.haveaspot.com/bookers/your-responsibilities/guest-liability/): Understanding your liability for the behaviour of guests and attendees at your booked event.
- [What Are My Responsibilities as a Booker?](https://support.haveaspot.com/bookers/your-responsibilities/overview/): An overview of your obligations as a Booker when using Haveaspot and hiring a community space.
- [Can a Venue End My Event Early?](https://support.haveaspot.com/bookers/your-responsibilities/venue-termination/): The circumstances in which a Venue can terminate your booking mid-hire and what this means for refunds.

## For Spots
- [Guides for Spots](https://support.haveaspot.com/spots/): Everything you need to know about listing and managing your Spot.
- [How Will I Be Notified of Changes to the Agreement?](https://support.haveaspot.com/spots/account/agreement-changes/): How Haveaspot communicates changes to the Venue Service Agreement and what your options are.
- [What Happens to Existing Bookings If I Close My Account?](https://support.haveaspot.com/spots/account/bookings-after-closure/): Your obligations to Bookers with confirmed bookings after you request account closure.
- [How Do I Close My Account?](https://support.haveaspot.com/spots/account/closing-your-account/): The process for terminating your Haveaspot Venue account.
- [Can I Take Bookings Outside of Haveaspot?](https://support.haveaspot.com/spots/account/off-platform-bookings/): Understanding what the non-circumvention rule covers and what you are still free to do.
- [How Do I Raise a Complaint or Dispute with Haveaspot?](https://support.haveaspot.com/spots/account/raising-a-complaint/): The step-by-step process for resolving a complaint or dispute with Haveaspot.
- [What Happens If a Booker Cancels?](https://support.haveaspot.com/spots/cancellations/booker-cancels/): How the cancellation policy applies when a Booker cancels, and what it means for your payout.
- [Understanding the Haveaspot Cancellation Policy](https://support.haveaspot.com/spots/cancellations/cancellation-policy/): A clear breakdown of the standardised cancellation and refund rules that apply to all bookings.
- [Can I Issue a Discretionary Refund to a Booker?](https://support.haveaspot.com/spots/cancellations/discretionary-refund/): What happens when you choose to refund a Booker beyond what the cancellation policy requires.
- [Can I End a Booking Early or Ask a Booker to Leave?](https://support.haveaspot.com/spots/cancellations/ending-booking-early/): When and how you can legitimately terminate a booking in progress.
- [Can a Booker Reschedule a Booking?](https://support.haveaspot.com/spots/cancellations/reschedule/): How rescheduling requests work and what your role is as the Venue.
- [What Happens If I Cancel a Confirmed Booking?](https://support.haveaspot.com/spots/cancellations/venue-cancels/): The consequences of cancelling a confirmed booking as a Venue, including your financial obligations.
- [What Does Haveaspot's Role as an Intermediary Mean for Me?](https://support.haveaspot.com/spots/getting-started/intermediary-role/): Understand what Haveaspot is and isn't responsible for, and what that means for your Venue.
- [What Is Haveaspot and How Does It Work for Venues?](https://support.haveaspot.com/spots/getting-started/what-is-haveaspot/): Understand what Haveaspot is, the role it plays, and how it connects you with Bookers.
- [What Do I Need Before I Can Start Listing My Spot?](https://support.haveaspot.com/spots/getting-started/what-you-need/): A checklist of what you need in place before you can go live on Haveaspot.
- [What Licences Do I Need If Alcohol Is Permitted at My Venue?](https://support.haveaspot.com/spots/legal/alcohol-licensing/): Your licensing obligations if you allow or provide alcohol at your Listed Premises.
- [What Are My Data Protection Responsibilities as a Venue?](https://support.haveaspot.com/spots/legal/data-protection/): Your obligations under UK GDPR when handling Booker data accessed through the Platform.
- [What Insurance Do I Need to List on Haveaspot?](https://support.haveaspot.com/spots/legal/insurance/): Your insurance obligations as a Venue on the Haveaspot platform.
- [Am I Responsible for Vetting Bookers?](https://support.haveaspot.com/spots/legal/vetting-bookers/): What Haveaspot does and does not do regarding Booker identity, and what that means for you.
- [How to Write Accurate and Effective House Rules](https://support.haveaspot.com/spots/managing-your-listing/house-rules/): Guidance on setting House Rules that are clear, enforceable, and compliant with Haveaspot's terms.
- [Do I Need to Disclose Security Cameras at My Venue?](https://support.haveaspot.com/spots/managing-your-listing/surveillance-disclosure/): The rules around surveillance equipment and your disclosure obligations as a Venue.
- [Do My House Rules Apply to Existing Bookings If I Update Them?](https://support.haveaspot.com/spots/managing-your-listing/updating-house-rules/): Understanding the lock-in rule and what happens when you change your House Rules.
- [What Are My Responsibilities for Maintaining My Spot?](https://support.haveaspot.com/spots/managing-your-listing/venue-maintenance/): Your obligations regarding the condition, safety, and accuracy of your Listed Premises.
- [What Happens If a Booker Initiates a Chargeback?](https://support.haveaspot.com/spots/payments/chargebacks/): Understanding your liability if a Booker disputes a payment with their bank.
- [How Does the Fee Structure Work?](https://support.haveaspot.com/spots/payments/fee-structure/): A plain-English breakdown of the Hire Cost, Haveaspot Booking Fee, and Total Fee.
- [What Happens If My Stripe Account Has Insufficient Funds for a Refund?](https://support.haveaspot.com/spots/payments/insufficient-funds/): What occurs when a required refund exceeds the balance in your Stripe account.
- [When and How Will I Get Paid?](https://support.haveaspot.com/spots/payments/payouts/): Everything you need to know about payout timings and how money flows from Booker to your bank account.
- [Setting Up Your Stripe Account](https://support.haveaspot.com/spots/payments/stripe-setup/): How to create your Stripe Connect Account so you can receive payments through Haveaspot.
- [How to Add and Manage Team Members on Your Account](https://support.haveaspot.com/spots/team/adding-team-members/): How to invite others to help manage your Haveaspot Venue account.
- [What Should I Do If a Team Member Leaves?](https://support.haveaspot.com/spots/team/revoking-access/): Your obligation to revoke Platform access for anyone no longer authorised to act on behalf of your Venue.
- [What Permissions Do Different Team Member Roles Have?](https://support.haveaspot.com/spots/team/team-member-roles/): The difference between Owner and Member roles, and the responsibilities that come with each.

## Optional
- [Full guide text for LLMs](https://support.haveaspot.com/llms-full.txt)
- [Sitemap](https://support.haveaspot.com/sitemap-index.xml)