When Can Haveaspot Suspend or Close My Account?
Haveaspot reserves the right to suspend or terminate your account immediately and without prior notice in certain circumstances.
Grounds for Suspension or Termination
Section titled “Grounds for Suspension or Termination”Your account may be suspended or closed if:
- You materially breach our Terms — including misrepresenting your event, circumventing the Platform, or engaging in prohibited conduct
- You provide inaccurate or fraudulent information — during registration, in a Booking Request, or at any other point
- Your conduct poses a risk — to Haveaspot, to Venues, to other Bookers, or to third parties
- We are required to do so by law — or if we believe it is necessary for security reasons
What Happens to Your Bookings?
Section titled “What Happens to Your Bookings?”If your account is terminated by Haveaspot:
- Pending Booking Requests are immediately cancelled
- Confirmed future Bookings are automatically treated as cancelled as of the effective date of termination
- Refunds for cancelled future Bookings are processed in accordance with the standard cancellation policy — this means the Haveaspot Booking Fee is non-refundable, and any Hire Cost refund depends on the notice given relative to each Booking’s scheduled start time
What Survives Termination?
Section titled “What Survives Termination?”Even after your account is closed, certain obligations continue to apply — including any payments owed for services already received, disclaimers, limitations of liability, dispute resolution terms, data protection obligations, and the governing law provisions.
If You Believe the Suspension Is a Mistake
Section titled “If You Believe the Suspension Is a Mistake”If you believe your account has been suspended or terminated in error, contact us at support@haveaspot.com as soon as possible with a clear explanation. We will review the matter and respond accordingly.