How Do I Cancel a Booking?

If you need to cancel a confirmed booking, you can do so at any time through the Platform via your account.

How to Cancel

Log in to your Haveaspot account
Go to My Bookings
Select the booking you wish to cancel
Follow the cancellation steps shown on screen

Once cancelled, you will receive a confirmation and your refund (if applicable) will be processed back to your original payment method via Stripe.

What Refund Will I Receive?

The refund you receive depends on when you cancel relative to the time of confirmation and the scheduled start of the event. Before you cancel, we strongly recommend checking:

What Is the 48-Hour Grace Period? — for cancellations made within 48 hours of Booking confirmation
What Refund Will I Receive If I Cancel? — for all other cancellations

Cancelling Before the Booking Is Confirmed

If you wish to withdraw a Booking Request that has not yet been confirmed by the Venue, you may do so through the Platform. No payment is captured until the Venue confirms, so no charge will apply and the pre-authorisation hold will be released.

Rescheduling Instead of Cancelling

If you need to change the date rather than cancel entirely, you may be able to submit a reschedule request instead. See Can I Reschedule My Booking? for details.

Need Help?

If you are having difficulty cancelling through the Platform, contact us at support@haveaspot.com.