Understanding the Haveaspot Cancellation Policy
Haveaspot operates a standardised Cancellation Policy that applies to every booking made on the platform. As a Venue, you are required to comply with this policy — you cannot set your own separate cancellation terms.
Understanding how refunds work under the policy is important so you know what to expect if a Booker cancels, and so you can communicate clearly with Bookers.
The Cancellation Policy at a glance
Section titled “The Cancellation Policy at a glance”The amount refunded to the Booker depends on when they cancel, relative to the event date.
| When the Booker cancels | Hire Cost refund to Booker |
|---|---|
| Within 48 hours of booking confirmation AND event is more than 14 days away | 100% |
| More than 14 days before the event | 100% |
| 7–14 days before the event | 50% |
| Less than 7 days before the event | 0% |
The 48-hour Grace Period
Section titled “The 48-hour Grace Period”If a Booker cancels within 48 hours of confirming the booking, and the event is more than 14 days away, they are entitled to a full refund of the Hire Cost. This grace period applies regardless of how far in the future the event is, provided the 14-day condition is met.
What about the Booking Fee?
Section titled “What about the Booking Fee?”The Haveaspot Booking Fee (paid by the Booker on top of your Hire Cost) is separate. Refund of the Booking Fee is governed by Haveaspot’s own terms with Bookers and does not affect your payout position.
Rescheduling
Section titled “Rescheduling”Bookers can request to reschedule a booking rather than cancel it. See Can a Booker Reschedule a Booking? for how this works.
Can I offer a more generous refund?
Section titled “Can I offer a more generous refund?”Yes — you can issue a discretionary refund above what the policy requires. However, you remain liable for the Haveaspot Booking Fee regardless. See Can I Issue a Discretionary Refund to a Booker?.
What if I cancel?
Section titled “What if I cancel?”If you cancel a confirmed booking, the Booker receives a 100% refund of the Total Fee. You will also owe Haveaspot the Booking Fee plus VAT. See What Happens If I Cancel a Confirmed Booking?.