Can I Reschedule My Booking?
If your plans change and you need a different date, you may be able to reschedule your Booking rather than cancel it.
How to Request a Reschedule
Section titled “How to Request a Reschedule”You can submit a reschedule request through the Platform up to 14 days before the scheduled start time of your existing Booking. Requests made within 14 days of the event cannot be submitted through the reschedule process.
To reschedule:
- Log in to your Haveaspot account
- Go to My Bookings
- Select the Booking you wish to reschedule
- Follow the on-screen steps to propose a new date
If the Venue Approves the New Date
Section titled “If the Venue Approves the New Date”If the Venue accepts your proposed new date, 100% of your Total Fee — including both the Hire Cost and the Haveaspot Booking Fee — is carried over to the new Booking. No additional fees apply.
If the Venue Cannot Accommodate the New Date
Section titled “If the Venue Cannot Accommodate the New Date”If the Venue declines your reschedule request or is unavailable on your proposed date, you have two options:
- Keep your original date — your Booking remains in place as confirmed
- Cancel your Booking — standard cancellation terms apply based on how much notice you give. See What Refund Will I Receive If I Cancel?
Can I Reschedule More Than Once?
Section titled “Can I Reschedule More Than Once?”Rescheduling is subject to Venue availability and approval each time. There is no guaranteed right to reschedule any confirmed Booking.
Need Help?
Section titled “Need Help?”If you are having difficulty submitting a reschedule request, contact us at support@haveaspot.com.