When and How Will I Get Paid?

Once a Booker confirms and pays for a booking, you will receive the Hire Cost directly to your connected Stripe account. Here is how it works and what to expect.

How money flows

1. The Booker pays the Total Fee (your Hire Cost plus the Haveaspot Booking Fee) at the time of booking
2. Stripe processes the payment
3. The Hire Cost portion is transferred to your Stripe Connect Account
4. Your balance is then paid out from Stripe to your linked bank account

Haveaspot does not hold your funds at any point. Money moves from the Booker directly through Stripe to you.

Payout timings

There are two stages to be aware of — when the money becomes available in Stripe, and when it is paid out to your bank.

• Funds become available: typically around 7 days after a booking is confirmed
• Payouts to your bank: Haveaspot initiates a payout of your available balance every 30 days

These timings are estimates and may vary depending on Stripe’s processes, your account status, and your bank.

Can I get paid sooner?

Yes. Once funds are available in your Stripe account, you can manually release a payout yourself at any time from your Stripe dashboard — you do not need to wait for the 30-day cycle, and you do not need to ask Haveaspot.

We do encourage Spots to leave payouts to the standard cycle where possible. Keeping a balance in your Stripe account means any refund a Booker is entitled to can be taken straight from that balance, rather than being debited from your bank account afterwards. See What Happens If My Stripe Account Has Insufficient Funds for a Refund?. The choice, however, is entirely yours.

If a payout appears to be delayed, check your Stripe dashboard or contact Stripe support directly — Haveaspot is not able to expedite payouts on your behalf.

Setting up your bank account

Your payout bank account is configured within your Stripe Connect Account. Make sure your bank details are correct and up to date in Stripe to avoid any delays.

What can affect my payout?

There are a few situations that may affect the amount you receive or delay a payout:

• Refunds: if a Booker is entitled to a refund, this will reduce the amount paid out to you. See Understanding the Haveaspot Cancellation Policy for refund rules.
• Chargebacks: if a Booker disputes a payment with their bank, Stripe may withhold or reverse the relevant funds. See What Happens If a Booker Initiates a Chargeback?.
• Set-off: if you owe Haveaspot any fees (for example, due to a venue cancellation), Haveaspot may deduct these from future payouts.
• Insufficient funds: if a refund is required but your Stripe balance is too low to cover it, additional steps may be needed. See What Happens If My Stripe Account Has Insufficient Funds for a Refund?.

Need help with a payout?

If you believe there is an error in your payout, start by checking your Stripe dashboard for a transaction breakdown. If you believe the issue is on Haveaspot’s side, contact us at support@haveaspot.com.