What Happens If I Cancel a Confirmed Booking?
Cancelling a confirmed booking as a Venue has serious consequences — both for the Booker and for your account. It is important to understand these before taking any action.
What happens when you cancel
Section titled “What happens when you cancel”If you cancel a confirmed booking:
- The Booker receives a 100% refund of the Total Fee they paid — this includes both the Hire Cost and the Haveaspot Booking Fee
- You become liable to pay Haveaspot the Haveaspot Booking Fee plus VAT — this is a direct financial obligation to Haveaspot, not the Booker
In short, a venue cancellation costs you the Booking Fee, even though you received no income from the booking.
How Haveaspot recovers the Booking Fee
Section titled “How Haveaspot recovers the Booking Fee”Haveaspot will recover the outstanding Booking Fee (plus VAT) through the following steps:
- Automatic debit — Haveaspot will first attempt to debit the amount directly from your Stripe Connect Account
- Bank account debit — if the refund to the Booker causes a negative balance on your Stripe account, Stripe is authorised under your Stripe Connected Account Agreement to debit your linked bank account directly to recover that shortfall
- Right of set-off — Haveaspot may also withhold any amounts owed from your future payouts
- Direct invoice — if the above steps are insufficient, Haveaspot will issue you a direct invoice payable within 30 days
- Debt recovery — failure to pay an invoice may result in suspension of your account and formal debt recovery action
Why such strict consequences?
Section titled “Why such strict consequences?”Bookers rely on confirmed bookings to plan their events. A last-minute cancellation by a Venue can cause significant disruption and harm Haveaspot’s reputation as a reliable platform. The cancellation policy is designed to incentivise Venues to honour their confirmed bookings.
Can I ever terminate a booking once it has started?
Section titled “Can I ever terminate a booking once it has started?”There are limited circumstances in which you can end a booking early — for example, if the Booker has misrepresented their event, is creating a safety risk, or is in serious breach of your House Rules. This is different from a cancellation and is handled separately. See Can I End a Booking Early or Ask a Booker to Leave?.
What about repeated cancellations?
Section titled “What about repeated cancellations?”Haveaspot monitors Venue conduct on the platform. A pattern of cancellations — particularly at short notice — may result in your listing being suspended or your account being terminated.
Before you cancel
Section titled “Before you cancel”If you are facing a situation that may force you to cancel — such as a maintenance issue or unforeseen closure — contact Haveaspot at support@haveaspot.com as early as possible. The sooner you raise the issue, the better the outcome is likely to be for all parties.