How Do I Close My Account?

If you decide that Haveaspot is no longer right for your venue, you can close your account in one of two ways. Here is what the process looks like and what you need to be aware of before you proceed.

How to close your account

Option 1 — Close via the platform

You can delete your account directly from your Venue Dashboard by going to:

Venue Dashboard → Profile → Delete Account

Option 2 — Request closure by email

Send a written notice to support@haveaspot.com clearly stating that you wish to terminate your Venue account, along with your account name and registered email address.

What happens after you give notice?

Once Haveaspot receives your notice:

• Your listing will be taken down and will no longer accept new bookings
• You will be required to honour all existing confirmed bookings made before the closure date — see What Happens to Existing Bookings If I Close My Account?
• Any outstanding fees or amounts owed to Haveaspot will remain due and must be settled

Closing your account does not cancel your financial obligations. If you owe Haveaspot any fees at the time of closure, these must still be paid.

Things to do before you close

Before submitting your notice, make sure you have:

• Reviewed your upcoming confirmed bookings and made arrangements to fulfil them
• Checked your Stripe account for any outstanding payouts or refunds
• Resolved any open disputes or complaints
• Informed any Team Members that the account will be closing

Can Haveaspot close my account?

Yes — Haveaspot can also terminate your account in certain circumstances, including for fraud, serious breaches of the agreement, poor conduct, or non-compliance with Stripe. In these cases, termination may be immediate and without notice. See How Will I Be Notified of Changes to the Agreement? for more on your rights.

If you have questions about the closure process, contact support@haveaspot.com.