Who Processes My Payment?

All payments on Haveaspot are processed by Stripe — a globally trusted, industry-leading payment processor used by millions of businesses worldwide.

What Stripe Does

When you submit a Booking Request, Stripe:

• Places a pre-authorisation hold on your payment method for the Total Fee
• Captures the payment once the Venue confirms your Booking
• Processes any refunds back to your original payment method

Haveaspot Does Not Store Your Card Details

Haveaspot does not store your full payment card details. Your card information is handled entirely by Stripe within their secure, PCI-compliant environment.

Stripe’s Own Terms

Your use of Stripe’s payment services is also subject to Stripe’s own terms and conditions and privacy policy, separate from Haveaspot’s. Haveaspot is not responsible for any issues arising directly from Stripe’s payment processing.

Payment Issues

If you experience a problem with a payment — such as an unexpected charge, a hold that has not been released, or a refund that has not arrived — please:

1. Check with your bank or card provider first, as processing times vary
2. Contact us at support@haveaspot.com if the issue remains unresolved

Haveaspot will do its best to assist, but some matters are outside our direct control as they are managed by Stripe or your card provider.