Can a Venue Offer Me a Better Refund Than the Standard Policy?

Haveaspot’s cancellation policy sets out your contractual rights regarding refunds. These tiers are the minimum you are entitled to. However, in some circumstances, a Venue may choose to be more generous.

Discretionary Refunds

A Venue may, entirely at their own discretion, choose to offer you a higher or full refund in cases of extenuating circumstances — for example, if you have a genuine emergency, a serious illness, or another compelling reason for cancelling.

This is entirely the Venue’s decision and is made:

• At their sole discretion — they are under no obligation to do so
• At their own expense — the Venue bears the financial cost of any amount refunded beyond the standard policy

These Refunds Cannot Be Demanded

A discretionary refund from a Venue is a goodwill gesture. It is not a right under Haveaspot’s Terms and cannot be:

• Demanded or expected as a matter of course
• Appealed to Haveaspot if the Venue declines to offer one
• Guaranteed for any particular type of circumstance

How to Request a Discretionary Refund

If you believe your circumstances are exceptional, you can:

1. Contact the Venue directly through the Platform messaging system
2. Explain your situation and ask if they would consider a higher refund

Haveaspot encourages Venues to be considerate when genuine hardship is involved, but we cannot compel a Venue to act outside the standard policy.

Your Standard Rights Always Apply

Regardless of whether a Venue offers a discretionary refund, your standard cancellation rights under our policy always apply. See What Refund Will I Receive If I Cancel? for the full breakdown.