What Happens If the Venue Cancels My Booking?
If a Venue cancels your confirmed Booking at any time — whether shortly after confirmation or close to your event date — you are entitled to a full refund.
Your Refund
Section titled “Your Refund”If the Venue cancels, you will receive a 100% refund of the Total Fee you paid. This includes:
- The full Hire Cost
- The Haveaspot Booking Fee
No deductions or cancellation administration fees apply when the Venue cancels. The refund is processed back to your original payment method via Stripe.
Finding an Alternative Space
Section titled “Finding an Alternative Space”Haveaspot will do its best to help you find alternative premises in the event of a Venue cancellation. However, we are not obligated to source alternative venues and are not liable for:
- Any costs you incur as a result of the cancellation (such as catering, decoration, or supplier costs)
- Any losses arising from the Venue’s decision to cancel
- Any inconvenience caused
If you need assistance, contact us at support@haveaspot.com and we will do what we can.
How Long Does the Refund Take?
Section titled “How Long Does the Refund Take?”Refunds are processed via Stripe. The time it takes for the funds to appear back in your account depends on your bank or card provider — typically this is within 5–10 working days, but may vary.
If You Have a Dispute With the Venue
Section titled “If You Have a Dispute With the Venue”If you believe the cancellation was handled incorrectly or unfairly, see What Should I Do If There’s a Problem With a Venue? for guidance on how to raise a dispute.